The only way to be sure you're buying a genuine Bose® product is to buy directly from Bose or a Bose authorized dealer. Bose products purchased by consumers directly from Bose or an authorized dealer, whether online, by telephone, from a catalog or in a store, are genuine, factory-new and carry the Bose limited warranty.

Buying from unauthorized dealers can be risky. Unless the dealer provides a receipt showing purchase from an authorized dealer, the products carry no warranty from Bose. Moreover, products purchased from unauthorized dealers may be counterfeit or stolen goods, and if you attempt to resell such products, you may be subject to significant civil liability and/or criminal penalties.

Watch out for counterfeit products

There are growing numbers of counterfeit products in the marketplace. Bose has become aware of sales of counterfeit Bose® in-ear headphones and QuietComfort® 2 Acoustic Noise Cancelling® headphones by unauthorized sellers on popular auction and other e-commerce websites, and in flea markets. In some cases, sellers located in China claim to be selling genuine "OEM" headphones, but these products are fake. Typically, these products are sold at a fraction of the price that Bose and its authorized dealers are offering. The counterfeit products do not meet the high standards of performance found in genuine Bose products.

Three ways to protect yourself from fraud:

1. Buy direct from Bose retail stores.
2. Look for the official Bose Authorized Dealers. For your own security, please visit our dealer page (need to create a dealer page) in order to find an authorised BOSE® dealer or contact Bose in order to receive support.
   
   (We have the certificate for Bose authorized dealers)
   
3. Contact us. If you reside in Hong Kong, call 2123 9000, or email us. If you reside outside Hong Kong, click here to find your country's contact information

If you would like to report a suspected counterfeit Bose product, please send an email to report_counterfeits@bose.com. Bose appreciates your assistance in preventing the distribution of counterfeit products.